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Shipping & Returns


Shipping & Handling:

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. 

We ship within 24 hours if your order is in stock Monday through Thursday.  Orders placed on Friday through Sunday will ship on Monday or Tuesday excluding expedited orders which will ship on Monday if stock is available.  

Handling Charges will vary from item to item, and available for review during the check out process.


Returns Policy:

You may return most new, unopened items within 30 days of delivery for a full refund of the product(s), less shipping and handling fees.  All returns must be accompanied by a copy of the packing slip.   
Please take note that returns of any electrical motors, heat exchanger assembly, pumps, timers, are subject to 20% restocking fee.  All items returned are subject to our representative's evaluation.

If the return is a result of our error (you received an incorrect or defective item, etc.), we will send you a prepaid return label via email. 

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). All refunds will appear in your credit card statement as Bay Central LLC.


If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We will send you return instructions and an RMA number. We'll then notify you via e-mail of your refund once we've received and processed the returned item.

**If you did not set up an account with us, please send a Return Request to Support@baycentralllc.com. Or you may phone us at (703) 220-8731**



Thank you for shopping at www.poolpartsunlimited.com 

PoolPartsUnlimited.com is a brand of Bay Central LLC.