Shipping and Returns
Shipping & Handling:
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Orders placed before 12 pm EST are shipped within 24 hours, Monday to Friday . Orders placed on Fridays after 12 pm EST, and on weekends and holidays are shipped on the next business day. We only ship to the address on your card to protect you from fraud. All orders over $300.00 will require signatures to receive. Presently we ship to the continental United States only. Transit time begins immediately after shipping and estimated delivery time depends on your preferred carrier. For UPS Saturday delivery, please contact us at (703) 531-7338.
Please be advised that FedEx suspended their money-back guarantee for all FedEx Express services, effective immediately until further notice due to heavy package volume, Covid-19 business closures and weather disruptions. Pool Parts Unlimited will not be responsible for any delays once your order is picked up by the carrier.
Handling Charges will vary from item to item, and available for review during the check out process.
You may return most new, unopened items within 30 days of delivery for a full refund of the product(s), less shipping and handling fees. All returns must be accompanied by a copy of the packing slip. Please take note that returns of heat exchanger assembly and timers are subject to 20% restocking fee. All items returned are subject to our representative's evaluation. FOR PUMP MOTORS, AIR BLOWERS,CHLORINE GENERATORS, POWER VAC POOL CLEANERS AND ELECTRONIC PARTS/MOTORS , PLEASE CONTACT MANUFACTURER DIRECTLY FOR DEFECTS.
If the return is a result of our error (you received an incorrect or defective item), we will send you a prepaid return label via email. Kindly pack the item in its original packaging complete with labels to avoid a 20% restocking fee.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). All refunds will appear in your credit card statement as Bay Central LLC.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We will send you return instructions and an RMA number. We'll then notify you via e-mail of your refund once we've received and processed the returned item.
**If you did not set up an account with us, please send a Return Request to [email protected] Or you may phone us at (703) 531-7338**
Thank you for shopping at www.poolpartsunlimited.com
PoolPartsUnlimited.com is a brand of Bay Central LLC.